Best Help Desk Software 2021
The Desk Software Program Tool lets you control protective carrier tickets quickly and effectively. When implemented correctly, they can make a terrible deal of time and money to guide the teams. We looked at 20 excellent help desk structures on the market and kept it limited to six, mainly based on features, pricing and usability.
| Help Desk Software | Best for |
|---|---|
| Freshdesk | (Best overall) Companies that want powerful automation and collaboration features for a fair price |
| HappyFox | Teams that want a wide range of integrated systems with their helpdesk solution |
| Kayako | Businesses that want powerful multichannel chat functionality with their service platform |
| TeamSupport | Companies looking to customize the look and feel of their helpdesk software |
| Zendesk Support | Organizations that would benefit from auto-generated responses to ticket items |
| Zoho Desk | Teams that already use other products in the Zoho family |
Best Overall Help Desk Software for Small Businesses: Freshdesk
Freshdesk is a support desk software program system that offers a strong set of communication facilities along with an internal chat feature for collaboration. The service, which provides a free version with paid versions starting from $ 15 per month, is extremely useful to use and the software program comes with a huge range of integration. Freshdesk is literally perfect for any enterprise consumer who is looking to control customer issues and improve guide staff.
FreshDesk Pricing
Freshdesk presents a free version with a basic core set of features. The paid versions for small businesses are for $ 15 / month per month from the Blossom Edition, and in all ways the property goes to packages, which spends $ forty-seven / a month per month. This is one of the more cheap systems today.
| Pricing | ||||
| Email Ticketing | ||||
| Ticket Dispatch | ||||
| Team Collaboration | ||||
| Knowledge Base | ||||
| Ticket Trend Report | ||||
| Social Ticketing | ||||
| Collision Detection | ||||
| Software Integrations | ||||
| SLA Management | ||||
| Business Hours | ||||
| Time Tracking | ||||
| Session Replay | ||||
| Performance Reports | ||||
| Multilingual Knowledge Base | ||||
| Ticket Assignment Automation | ||||
| Custom Roles | ||||
| Advanced Reporting | ||||
| Multiple Timezone Support | ||||
| Support Bot |
Best Help Desk System for Software Integrations: HappyFox
HappyPix is a help desk platform that starts at $ 29 per month. The software program offers the ability to manipulate consumer tickets, and comes standard with automation and collision detection facilities. Happyfucks is in a position to join data with different third party applications for voiceover over-Internet-protocol (VoIP), customer relationship management (CRM), and more built-in commercial enterprise experience. It is very suitable for those agencies who prefer to use data collected from consumer carrier interaction and take advantage of it in other departments.
Happy Screen Pricing
Happyfox gives two levels of carrier to small businesses. The price of Mighty Edition is $ 29 / agent per month, while the Fantastic bundle is $ 49 / agent per month. HappyFox is one of the more expensive services on the market.
| Pricing | ||
| Social Media Support | ||
| Import Contact | ||
| Action Automations | ||
| Collision Detection | ||
| Round Robin Assignment | ||
| SLA Management | ||
| Contact Groups | ||
| Automatic Time Tracker | ||
| Software Integrations | ||
| Reporting | ||
| Satisfaction Surveys | ||
| SLA Breach Notification | ||
| Custom Ticket Queues | ||
| RingCentral Integration | ||
| Stripe Payment Support |
Best Help Desk Software for Multichannel Service: Kayako
Kayako is a helpdesk software program answer that reflects a wide variety of conversation channels. For example, it does not support ticketing on email, social media, and chat anymore, but also offers free exchange for oral zipper integration through short message provider (SMS) text content. . Service, which starts with $ 15 / month per month, is super startup and is good for different organizations, who like to change customer communications preferences.
Kayako pricing
There are two programs for small businesses in Kayako: Inbox and Growth. The cost of inbox is $ 15 / agent per month, and it comes with a primary core set of features, while Growth is $ 30 / Agent, per month, and more advanced. It has the same cost of competitive systems.
| Pricing | ||
| Live Chat & Email | ||
| Basic Help Center | ||
| Mobile SDK | ||
| Zapier Integrations | ||
| Unified Inbox | ||
| Help Center | ||
| Assignment Rules | ||
| Insights | ||
| Collision Prevention | ||
| Reply-only Automations | ||
| Advanced Automation Rules | ||
| Custom Views, Fields & Forms | ||
| Custom Reporting | ||
| Multibrand Support | ||
| MultilLanguage Support | ||
| Advanced Knowledge Base | ||
| Organization Profiles |