Best Help Desk Software 2021

The Desk Software Program Tool lets you control protective carrier tickets quickly and effectively. When implemented correctly, they can make a terrible deal of time and money to guide the teams. We looked at 20 excellent help desk structures on the market and kept it limited to six, mainly based on features, pricing and usability.

Help Desk Software Best for
Freshdesk (Best overall) Companies that want powerful automation and collaboration features for a fair price
HappyFox Teams that want a wide range of integrated systems with their helpdesk solution
Kayako Businesses that want powerful multichannel chat functionality with their service platform
TeamSupport Companies looking to customize the look and feel of their helpdesk software
Zendesk Support Organizations that would benefit from auto-generated responses to ticket items
Zoho Desk  Teams that already use other products in the Zoho family

Best Overall Help Desk Software for Small Businesses: Freshdesk

Freshdesk is a support desk software program system that offers a strong set of communication facilities along with an internal chat feature for collaboration. The service, which provides a free version with paid versions starting from $ 15 per month, is extremely useful to use and the software program comes with a huge range of integration. Freshdesk is literally perfect for any enterprise consumer who is looking to control customer issues and improve guide staff.

FreshDesk Pricing

Freshdesk presents a free version with a basic core set of features. The paid versions for small businesses are for $ 15 / month per month from the Blossom Edition, and in all ways the property goes to packages, which spends $ forty-seven / a month per month. This is one of the more cheap systems today.

$15/agent, per month
$29/agent, per month
$49/agent, per month
Email Ticketing
Ticket Dispatch
Team Collaboration
Knowledge Base
Ticket Trend Report
Social Ticketing
Collision Detection
Software Integrations
SLA Management
Business Hours
Time Tracking
Session Replay
Performance Reports
Multilingual Knowledge Base
Ticket Assignment Automation
Custom Roles
Advanced Reporting
Multiple Timezone Support
Support Bot

Best Help Desk System for Software Integrations: HappyFox

HappyPix is ​​a help desk platform that starts at $ 29 per month. The software program offers the ability to manipulate consumer tickets, and comes standard with automation and collision detection facilities. Happyfucks is in a position to join data with different third party applications for voiceover over-Internet-protocol (VoIP), customer relationship management (CRM), and more built-in commercial enterprise experience. It is very suitable for those agencies who prefer to use data collected from consumer carrier interaction and take advantage of it in other departments.

Happy Screen Pricing

Happyfox gives two levels of carrier to small businesses. The price of Mighty Edition is $ 29 / agent per month, while the Fantastic bundle is $ 49 / agent per month. HappyFox is one of the more expensive services on the market.

$29/agent, per month
$49/agent ,per month
Social Media Support
Import Contact
Action Automations
Collision Detection
Round Robin Assignment
SLA Management
Contact Groups
Automatic Time Tracker
Software Integrations
Satisfaction Surveys
SLA Breach Notification
Custom Ticket Queues
RingCentral Integration
Stripe Payment Support

Best Help Desk Software for Multichannel Service: Kayako

Kayako is a helpdesk software program answer that reflects a wide variety of conversation channels. For example, it does not support ticketing on email, social media, and chat anymore, but also offers free exchange for oral zipper integration through short message provider (SMS) text content. . Service, which starts with $ 15 / month per month, is super startup and is good for different organizations, who like to change customer communications preferences.

Kayako pricing

There are two programs for small businesses in Kayako: Inbox and Growth. The cost of inbox is $ 15 / agent per month, and it comes with a primary core set of features, while Growth is $ 30 / Agent, per month, and more advanced. It has the same cost of competitive systems.

$15/agent, per month
$30/agent, per month
Live Chat & Email
Basic Help Center
Mobile SDK
Zapier Integrations
Unified Inbox
Help Center
Assignment Rules
Collision Prevention
Reply-only Automations
Advanced Automation Rules
Custom Views, Fields & Forms
Custom Reporting
Multibrand Support
MultilLanguage Support
Advanced Knowledge Base
Organization Profiles

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